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Salesforce Business Analyst

Job Location: Hybrid  |  Reading
Salary & Benefits: Up to £70k per annum
Be part of a new and innovative challenger Financial Services organisation.

If you are a Business Analyst with experience in working across the Salesforce platform, working with stakeholders of all levels, and taking User Stories through to delivery, this is for you.

The role.

We are looking for a Salesforce Business Analyst to be at the core of our client’s architecture where Salesforce supports marketing, sales, underwriting, and servicing.

The organisation is based on a cloud and managed services model delivered through a set of core partners that supports a rapid pace of change as the business grows, without the constraints of legacy systems.

You’ll be working alongside the best capability, technology, and people, joining a business that challenges conventional thinking, and approaches things differently.

For the business, that means providing Financial Advisers and their clients with products and services that they can be certain of.

For you, that means being part of a team, where you can really make a difference. Part of a culture that is driven to make life better and being in an environment that you can trust will do everything it can to help you grow and succeed.

As a Salesforce Business Analyst your responsibilities will include:

  • Gather, recommend and document business requirements from Salesforce users across the organisation and from other change initiatives
  • Work with key stakeholders to agree on target benefits and establish priority requirements for further analysis
  • Design and document process and data flows
  • Translate requirements into functional and non-functional user stories
  • Propose solution designs to deliver priority user stories as either configuration or development
  • Work with the Salesforce build team to size and schedule changes
  • Build configurable user stories yourself; work with Salesforce developers to build those requiring development
  • Work with other build teams where integration is required
  • Assist with Test preparation and execution
  • Design and documentation of operational procedures
  • Implementation of change and monitoring of desired business outcomes
  • Troubleshooting of issues

About you.

As a Salesforce Business Analyst, you will be willing to lead from the front while remaining results and target orientated.

  • c5 years of business analysis experience, working with business users up to senior management level.
  • c3 years of Salesforce analysis and configuration experience, including Lightning, Workbench, or Dataloader.
  • Experience in working with Salesforce build teams (preferably of various sizes) and with external delivery partners
  • Experience in working Agile, and knowledge of Jira and Confluence would be helpful
  • Experience of working in Life and Pensions, with an understanding of the long-term insurance market would be helpful, but not essential

We are looking for a seasoned Salesforce Business Analyst. You will have proven credentials, such as

  • Salesforce Certified: o Advanced Administrator or Platform App Builder
  • Sales or Service Cloud Consultant preferred
  • Pardot Specialist or Consultant preferred
  • A professional business analyst certification preferred

Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status or family circumstances.

Salesforce Business Analyst

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