We’re looking for an experienced Account Manager Lead to join the Customer Team.

This is a chance to make an impact at a company that is redefining the infrastructure of investments and advice.

If you have knowledge and interest in the Financial Technology market this one could be for you.

The role.

We’re looking for an experienced Account Manager Lead to join the Customer Team.

You’ll be responsible for leading the account management team in the delivery of our client’s customer roadmap.

You will work closely with customers across three core segments: large advice firms and consolidators; advicetechs; and established fintech, to develop long-term strategic partnerships.

As Lead Account Manager, we are looking for someone that has a deep knowledge of the advice and/or fintech market, along with a clear passion for ‘putting the client first’.

Particularly, we are looking for a Lead Account Manager who enjoys the variety of both listening to our customers, dealing with complex queries, and building relationships.

Day to day you will,

• Build and lead a high-performing team that deeply understands customers across all of the market segments
• Develop and deliver strategic account plans to each customer – deeply understanding their business model and growth aspirations
• Lead on the governance framework and service reviews, to achieve excellent customer experience
• Collaborate with the Growth and Customer Success teams to ensure a joined-up experience
• Be the voice of the customer and the company-wide champion encouraging teams and individuals across the business to think and act empathetically
• Help to shape the company’s long-term objectives and determine plans for how to meet them with our customers.

About you.

To be considered for this great Lead Account Manager job, you’ll be

• Dynamic and thrive on managing customers across multiple channels. This role will move at pace and serve a number of very different segments, from new-to-market fintechs to established £multi-billion advisers – you’ll enjoy the variety and challenge that this brings
• Customer obsessed and have deep empathy. You’ll thrive on achieving the right outcome because it’s the only outcome. Our success is directly linked to our customer’s success. Having a laser focus on their business will not only ensure alignment for their goals but ours too
• Able to grasp complex concepts quickly and drive the right outcomes.
• Learning driven – always looking to get ahead, whether that’s APIs or financial planning processes.
• Improvement focussed – particularly when it comes to optimising relationships.

The benefits.

Our client offers a generous blend of benefits for the things that really matter to its people, including:

• Up to 20% annual bonus
• 27 days holiday + bank holidays + day off on your birthday
• 6% employer pension contribution, private health cover, GP online and life assurance
• Enhanced parental leave and flexibility to integrate your home and work life in a trusted environment
• Health and well-being initiatives including free therapy and mental health support
• Strong financial well-being focus including access to a share investment plan
• Perkbox – range of discounts and perks including free weekly coffee, gym, and retail discounts
• Commitment to continuous learning with free access to over 10,000 online training courses

Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.