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IT Support Analyst

Job Location: Tunbridge Wells
Salary & Benefits: Up to £40k
Tags: Hardware  |  IT
Join a FTSE 250 company!

If you have experience of providing end-user desktop support, in an on-site environment, then this role will be ideal for you. Provide support for 60 - 150 users.

A well-known FTSE 250 listed company is looking for an experienced Senior IT Support Analyst / Desktop and Infrastructure Support Engineer for its site based in the Tunbridge Wells area.

If you have experience of providing end-user desktop support, in an on-site environment, then we would like to hear from you.

Initially providing support for between 60 – 150 users you will need experience of Office365, Active Directory, Azure AD, SCCM / Intune (Mobile Device Management and Applications).

Key duties will include:

  • Identifying, diagnosing, and resolving the level one issues in computer hardware and software.
  • Installing and upgrading hardware and software and providing complete end user assistance
  • Providing desktop support, project coordination, PCs / laptops / mobile / Macs
  • Providing one on one, face to face assistance to the end user regarding technical issues, either by phone, emails or in person
  • Coordinating with third party service providers for timely repair of the system
  • Providing assistance in the installation of other peripherals like printers, scanners, etc. Also, cabling systems like local area network cables, network interface cards, wired switches, etc.

Experience / skills needed:

  • Office365 and Exchange
  • Active Directory, Azure AD, AD Connect & ADFS
  • SCCM / Intune (Mobile Device Management and Applications)
  • Device deployment & refresh (network patching, etc.)
  • Desktop / Mobility Endpoint security
  • Identities services and platforms
  • Voice technologies/platforms, ideally Avaya
  • Demonstrate effective communication, both orally and in writing, with, colleagues, clients and customers at all levels, both formally and informally – a strong communicator who develops relationships for mutual gain.
  • Good knowledge of analytical techniques and methods and problem-solving skills
  • Experience of the regulatory and audit requirements within an operational environment
  • Sound End User infrastructure support experience
  • Experience of working with business and technology stakeholders

IT Support Analyst

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