Be a key member of a first class support team!
We are looking for a dedicated IT Service Desk Analyst dedicated to keeping critical IT systems and services in working order.
My client is looking for a passionate 2nd Line Support agent to assist with end-to-end management of incidents and service requests either with a first-time fix or escalating to the appropriate party defined in the SLA.
As a central point of contact, you will be a client facing representative, mentoring and managing 1st Line, providing technical assistance and ensuring client expectations are exceeded. You will be a key customer point of contact and will spend your time floor walking at several different client sites in Central London.
Skills and experience required.
As an IT Support Desk Analyst, you will need
3+ years experience in IT support with at least 2 years as 2nd line (Or similar)
Understanding of ITIL principles
Demonstrable experience in infrastructure and application support
Experience of logging and classifying service requests
Working knowledge of Network Infrastructure & System Components.
Expert knowledge in Microsoft Products (Win 10, O365 etc)
CompTIA A+, CompTIA N+, MS Server Exam, MTA, MCSE etc (Desirable)
Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status or family circumstances.